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¡HolaOlas! Resources

Clear guides to understand, set up, and use ¡HolaOlas!.

Direct booking, commission-free payments, embed on your site or share a simple link.

Help & onboarding

Practical guides to start, configure, and manage your bookings.

Use dashboard tools

Complete guide to master all tools available in your ¡HolaOlas! dashboard and optimize your booking activity management.

How a ¡HolaOlas! booking page works

A ¡HolaOlas! booking page is designed for one thing: to allow a customer to book simply, while ensuring the booking reaches the provider.

Create a hotel experience

Complete step-by-step guide to create and configure a hotel experience on ¡HolaOlas! and start receiving bookings.

Create an excursion experience

Complete step-by-step guide to create and configure an excursion experience on ¡HolaOlas! and start receiving bookings.

Create a Stripe account from dashboard

Complete guide to create and configure your Stripe account from your ¡HolaOlas! dashboard and start receiving payments.

Configure timezone

The timezone is essential for your bookings to display at the correct times in Google Calendar and for past time slots to be correctly detected.

Manage your resources

Configure your resources (boats, guides, equipment) to avoid double bookings.

Configure cancellation policy for an experience

Discover how to define and customize the cancellation policy for your experiences to clearly inform your customers.

Automatic and manual translation system

Complete guide to understand and use ¡HolaOlas! translation system to offer your experiences in multiple languages.

Modify a booking from dashboard

Learn how to modify an existing booking from your dashboard: dates, time slots, participants and customer information.

Manage refunds from dashboard

Learn how to use the integrated refund tool in your ¡HolaOlas! dashboard to efficiently handle cancellations and refunds.

Manage balance payment

Understand how the manual balance payment system works after deposit payment, with notifications and total control.

Manage weather and force majeure cases

Discover how to handle cancellations due to weather or force majeure fairly and transparently.

Manage no-show

Discover how to identify and manage customers who don't show up for their booking.

Use customer data

Learn how to access, export and effectively use customer data collected during bookings to improve your communication and customer relationships.

Reliability, security & data

Receive bookings, protect your data, and get paid with confidence.

Booking reliability and data protection

How to ensure you receive all your bookings with HolaOlas. Dashboard, email notifications, Stripe payments and best practices for reliability and data protection.

Security for online bookings

Security is a requirement. Not a marketing claim. A booking system must protect: customers, payments and data.

Online payment for experiences

Payment is the decisive moment of a booking. If it is complicated, the booking stops. Online payment must be simple.

Stripe for activities: how payments work on ¡HolaOlas!

¡HolaOlas! uses Stripe as its payment infrastructure for one simple reason: it is a global, reliable and widely trusted standard.

Deposit or full payment: how payments work on ¡HolaOlas!

¡HolaOlas! offers two simple payment options for bookings.

Automatic email system: stay connected with your customers

¡HolaOlas! automatically sends emails to your customers and yourself for every important booking step.

How the booking confirmation email works on ¡HolaOlas!

When a booking is confirmed on ¡HolaOlas!, a confirmation email is automatically sent to the customer.

What customer receives after booking

Understand what your customers automatically receive after each confirmed booking to better communicate with them.

Booking cancellation conditions on ¡HolaOlas!

On ¡HolaOlas!, cancellation conditions are clear, visible and defined by each provider.

Booking refund policy on ¡HolaOlas!

On ¡HolaOlas!, refunds are secure, traceable, and always initiated by the provider.

Customer data and direct bookings

Customer data sits at the core of any booking activity. It shows who books, how and why.