What customer receives after booking

After each confirmed booking on ¡HolaOlas!, your customers automatically receive two elements :

• A confirmation email sent automatically
• A confirmation page displayed after payment

These two elements contain all the necessary information for your customers to have confidence and know what to do next.

When is it sent?

• Immediately after a successful Stripe payment
• Automatically, without action on your part
• In the customer's language (automatically detected)

Email subject :

• EN : `✅ Booking Confirmation - {experience_name}`
• FR : `✅ Confirmation de réservation - {nom_expérience}`
• ES : `✅ Confirmación de Reserva - {nom_expérience}`

Sender : `HolaOlas <noreply@holaolas.app>`

The email contains several important sections:

1. Header :

• Green background with title "Your booking is confirmed!"
• Personalized greeting with customer name

2. Booking number :

• Green box with unique reference number
• Format: first 8 characters of ID in uppercase
• Allows customer to find their booking

3. Experience details :

• Experience name
• For hotels : Check-in and check-out dates, number of nights, number of guests
• For excursions/activities : Date, time, number of participants

4. Payment details :

• Amount paid and currency
• Payment type (deposit or full payment)
• If deposit: remaining balance amount and automatic charge date
• Total booking price

5. Your contacts (if configured) :

• Section "For any question, change or cancellation, contact:"
• Phone (if configured and visible)
• WhatsApp (if configured and visible)
• Email (if configured and visible)

6. Thank you :

• "Thank you for your trust!"
• Your company name

When does it appear?

• Immediately after successful Stripe payment
• Automatic redirect to `/booking/[id]/success`
• If embed with `returnUrl`: automatic redirect after 3 seconds

URL : `/{locale}/booking/{bookingId}/success`

This page serves as immediate proof of the booking and can be printed.

The confirmation page displays:

1. Header :

• Your logo (if configured)
• Your company name (if configured)
• Success icon (green circle with check)
• Title: "Payment confirmed!"
• Subtitle: "Your booking has been successfully confirmed"

2. Booking details :

• Booking number (first 8 characters in uppercase)
• Booking date and time (localized format)
• Experience name
• Customer first and last name
• Customer email

3. Payment details :

• Amount paid today (in green, bold)
• Payment type: "Deposit of X%" (if deposit)
• Remaining balance (if deposit)
• Blue box with info on automatic balance charge
• Total price (large size, bold)

4. Next steps :

• Blue box with list:
• ✉️ "A confirmation email has been sent to {email}"
• 📱 "You will receive a reminder before your booking"
• 💳 "The balance will be automatically charged on the day" (if deposit)

5. Available actions :

• "Print confirmation" button (triggers printing)
• Return button (to your site or home)

Understanding what your customers receive allows you to:

1. Reduce repetitive questions :

• Your customers have all necessary information
• Booking number for reference
• Your contacts for questions

2. Improve trust :

• Immediate and professional confirmation
• Payment transparency
• Written proof of booking

3. Facilitate communication :

• Your contacts are directly accessible
• Customer knows how to reach you
• Reduces misunderstandings

4. Reduce no-show :

• Reminder mentioned in next steps
• Email kept in inbox
• Printable page for reference

5. Professionalism :

• Enhanced brand image
• Polished customer experience
• Increased trust

With confirmation email :

• Keep written proof of booking
• Find booking number
• Contact you directly (phone, WhatsApp, email)
• Verify payment details
• Print email for reference

With confirmation page :

• Print confirmation immediately
• See all details at a glance
• Understand next steps
• Return to your site (if integrated)

What customer CANNOT do :

• Modify or cancel automatically (must contact you)
• Make additional payment
• View booking history (no account)

All changes require direct contact with you.

You can customize what your customers receive:

Currently available :

• Configure your contacts in Settings > Company profile
• Choose which contacts to display (phone, WhatsApp, email)
• Add your logo and company name

Coming soon (February 2026) :

• Add custom message in email
• Customize additional content
• Modify email style

For now, the essential is to properly configure your contacts so your customers can easily reach you.

• Configure your contacts : Make sure your contact details are up to date in settings
• Respond quickly : Your customers know how to reach you, respond quickly
• Check your emails : Make a test booking to see what your customers receive
• Communicate clearly : Use additional information in your experiences to provide more details
• Stay available : Your contacts are visible, be available to respond

A good confirmation experience strengthens trust and reduces questions.